Good Business – the rise of CSR – companies with a social conscience

Debate: “Attempts to align companies or brands with good causes are mere window dressing- companies should stick to the business of making money”

The above debate played out in a Contemporary Theory and Issues class at the University of Westminster. After listening to both sides, I believe that while in some cases PR departments and the companies they represent may engage in CSR simply for window-dressing, the bottom-line is that these companies are making a difference and are not simply worried about their bottom line.

The relatively recent wave of companies going green has also attracted suspicions over the motives of the companies involved - its simply become passe' for companies to slavishly press on to improve their profits without any thought for the environment.

References:

http://www.alternet.org/environment/48093

Global PR

Today in class we discussed Global PR, and looked at whether a standard approach to PR can be used across all countries and cultures. A lively debate left some people switching their stance on this issue, but also left some of us still on the fence.

The problem I have is that it's impossible to tailor-make PR to suit every person. Coming from South Africa with 11 official languages and many more different cultures, I believe that we need to compromise, and find a happy medium, that which suits the majority. By this I mean that PR can adapt to various cultures, but you can never find a cap that fits all heads . . .

The constant drive to be politically correct can also lead a company to commit a faux pas. McDonalds, the fast food giant, seems to suffer from foot in mouth disease every now and then. A recent campaign in China saw McDonalds issue commemorative Chinese New Year toys celebrating the Chinese zodiac calendar. In a bid to avoid insulting it's Muslim customers, McDonalds decided to not have a pig as part of the 12 character line-up, instead it issued a cupid figurine. This resulted in an uproar, as many collector's in China felt the collection was now incomplete, and did not accurately reflect the Chinese Zodiac.



They subsequently issued an apology and began distributing the pig as part of the promotion.

McDonalds provided more fodder for irate bloggers earlier this year, when they ran an advert stating "the pound, also known as the bob" as part of an advertising campaign in the US. McDonalds execs on the other side of the pond were criticised for not researching what a bob actually is in England. Had they done a litle bit of research, they would have found that it is actually 5 pence!

The constant need to satisfy everyone is just not feasible. While global PR needs to take cognizance of cultures and beliefs, the possibilty of achieving the opposite is all too real as demonstrated above.

References:

http://www.straitstimes.com/BreakingNews/Singapore/Story/STIStory_475296.html

http://news.sky.com/skynews/Home/Business/McDonalds-Criticised-For-Pound-Saver-Advert-Which-Describes-One-Pound-As-One-Bob/Article/201001415534209?f=rss

Concepts in Social Media

In the Issues class, we discussed the various concepts of Social Media, including:

1. Multiple Voices - including issues of access. This raises questions about whether or not everyone has access to social media. Questions of literacy are also connected to this.

2. Social media - having a voice gives you power. Are some voices more equal than others is a point to consider here. Influential bloggers like Perez Hilton and the Huffinton post are able to reach many people. But, this got me thinking - how influential are bloggers really? Besides the fact that issues like lack of infrastucture and lack of access to the internet and low literacy levels in parts of the world which may prevent people from accessing blogs, the Echo Chamber may give the impression that bloggers are conversing with the world, when in reality the comments and posts on the blogs are simply bouncing back and fort via links by a few people talking amongst one another.This concept is explored in Naked Conversations by Scoble and Israel (2006), p134 John Wiley and Sons, New Jersey

3. Conversations - Social media allows businesses to have two way conversations with consumers. This live and often unedited form of communication means a loss of control for PR practitioners. The positive side, which makes up for this is the invaluable feedback PR practioners are able to pick up from comments.

Transparency and ettiquette is of utmost importance, especially in reference to blogs.

4. Networks, word of mouth and trust

5. Authenticity and Transparency

6. Amateurs and professionals - in the blogging world, the view is that amateurs are more authentic or credible than professionals. Many people visit blogs, in search of reviews before purchasing a new gadget, or before visiting a restaurant. This is something that PR professionals need to bear in mind, especially when embarking into the 2.0 world . . . while PR professionals or someone working for a company will carry less credibility, its is important that any affiliations are declared. This transparency is ethical, and will also lend credibility to the blog . . .

The rise of citizen journalists have thrown another spanner into these works. The dangers of social media and authenticity are demonstrated by what can go wrong when people who are not trained in journalism and who do not conform to the ethics that trained journalists are indulge in generating news via social media.

Is the public more trusting of amateurs writing the news, or seasoned journalists? While amateurs open up so many opprtunities, with the man in the street capturing shots in Haiti and uploading them to sites like Facebook, the opportunity for false information to spread also comes into the fore. A case in point of this is a citizen journalist spread the news that Rick Astley had died (incorrectly) and the mainstream news picked up the story and carried it as breaking news.

References:

Naked Conversations by Scoble and Israel (2006), p134 John Wiley and Sons, New Jersey

New media

Social media allows PR practitioners to reach their public, and allows for feedback. From Twitter to Facebook, to online forums, PR practitioners are using new media to contact loads of people at the click of a button.

I recently came across an article that warns of the dangers that lurk if unscupulous PR practitioners utilise new media unethically. Check out the article: http://www.telegraph.co.uk/travel/7129475/Can-we-trust-hotel-reviews-on-TripAdvisor.html

Tripadviser is a brilliant website, and lets visitors to the website read reviews of hotels, "tourist places" etc. The reviewers are means to be ordinary people, not journalists or PR people. This lends credibility as the "man in the street" is trusted as they tend to not have any interest in pushing the agenda of companies. But, companies are now offering PR and marketing people a way to ensure that their companies receive a great review by placing fake reviews, for a fee. This is a perfect example of unethical use of new media.

References:

http://www.telegraph.co.uk/travel/7129475/Can-we-trust-hotel-reviews-on-TripAdvisor.html

Controlling the media

Yesterday in class, we watched War Spin - a documentary that looked at war and spin, and how the allies used the media to spread propaganda during the Iraqi war.

What struck me is how the allies were able to control the media, even though journalists cottoned onto the fact that they were being used as pawns, it took them a while to realise this. Its been my experience that journalists balk at being fed spin, but it appears as though these journalists were kept in the dark for a while.

What also struck me is that many techniques used in Public relations were used to spread the propaganda. From turning a negative story into a positive one, to flooding the media with positive stories whenever there is a crisis, the allies had the kind of media strategy used by normal PR practitioners. A major difference was the misinformation and blatant lies fed to the journos, and therefore to the general public. As a PR practitioner, I never lie to a journalists. I cringe at even saying no comment, so this really boggles the mind for me.

Welcome to my blog

This blog seeks to address the issues discussed in the MA Public Relations lectures at the University of Westminster. A host of topics ranging from propaganda to new media will be looked at.